Q: How much is shipping?
A: We offer Free Worldwide Shipping on all orders!

Q: How long does shipping take?
A:

We process orders within 2–3 business days (excluding weekends and holidays).

Delivery times after dispatch vary by destination:

United States & Canada7-10 business days
United Kingdom6-12 business days
Europe (general)7-9 business days
Australia & New Zealand7-15 business days
Other International destinations7-18 business days

Delivery may be extended due to customs delays or peak seasons.

Q: Where is my order?
A: You can track your order on our Track My Order page using the tracking number sent to your email. Most orders arrive within 1-2 weeks after purchase.

Q: What is my tracking number?
A: Your tracking number will be sent to you via email within 2-3 days after your order is placed. If you don’t receive it within 5 days, please contact us at support@dreamcraftkits.com.

Q: I lost my tracking number. What can I do?
A: Simply email us at support@dreamcraftkits.com with your full name and shipping address, and we’ll resend your tracking details.

Q: How can I make changes to my order?
A: Please contact us within 3 hours of placing your order.
We can update:

  • Delivery details
  • Name
  • Email
  • Phone number

Q: How can I cancel my order?
A: You must contact us within 3 hours of purchase. Orders cannot be canceled once shipped.

Q: What is your return policy?
A:

We offer a 30-day return window from the date of delivery.
To be eligible, items must be:

  • In original packaging, with tags attached
  • Unused and in the same condition received
  • Accompanied by proof of purchase

To start a return, email us at support@dreamcraftkits.com with photos of the item. If approved, we’ll provide return instructions:

  • If the return is due to a defective, missing, or incorrect item, we’ll cover the shipping cost and provide a prepaid return label.
  • If the return is due to a change of mind or personal preference, the customer is responsible for return shipping costs.

Items returned without approval will not be accepted.

Q: Who do I contact if something is wrong with my order?
A: If you receive a damaged, defective, or incorrect item, please email support@dreamcraftkits.com right away with photos, and we’ll make it right.

📬 Still have questions?
Contact us anytime at support@dreamcraftkits.com – we aim to respond within 24 hours!