Effective Date: August 20, 2025

Thank you for shopping with Dream Craft Kits. We want you to enjoy your experience with us. If something is not right with your order, our Returns & Refunds Policy is designed to ensure a smooth and fair process.

30-Day Return Window

  • You have 30 days from the date of delivery to initiate a return.
  • To start your return, please email us at support@dreamcraftkits.com.
  • Include your order number and a brief explanation. Our team will guide you through the process.

Return Requirements

To be eligible for a return, items must be:

  • In their original packaging with tags attached
  • Unworn and unused
  • Accompanied by a proof of purchase/receipt

⚠️ Items returned without prior authorization will not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale items
  • Gift cards
  • Shipping fees (except for damaged/incorrect single-item orders)

Return Process

  1. Start Your Return
  2. Approval & Instructions
    • If your return is approved, we’ll provide you with a return shipping label and instructions.
    • Pack items securely in their original condition with all packaging and tags.
  3. Return Address
    Team 1, Dong Tam Village, Hop Thinh Commune, Bac Ninh Province, Vietnam

Refund Process

  • Refunds will be issued to the original payment method.
  • Processing time: up to 10 business days after we receive and inspect the returned item.
  • You will receive a confirmation email once your refund has been processed.

Shipping Costs for Returns

  • Customer pays return shipping if the reason is a change of mind.
  • We pay return shipping for defective, damaged, or incorrect items.

Abandoned Parcels

  • If a package is unclaimed and returned to us, we cannot issue a full refund.
  • Any return shipping and duty costs will be deducted from your refund.

Exchanges

We do not process direct exchanges.
Instead, please:

  1. Return the unwanted item following the process above.
  2. Place a new order for the replacement item.

(This ensures faster service and product availability.)

Important Notes

  • Always keep the tracking information for your return.
  • Ensure products are securely packaged.
  • Original shipping costs are non-refundable (except in cases of damaged/incorrect single-item orders).

Customer Support

If you have any questions about returns or refunds, please contact us:

📧 Email: support@dreamcraftkits.com
⏰ Customer Service Hours: Monday – Saturday, 9:00 AM – 5:00 PM (GMT+7)

We aim to respond to all inquiries within 24 hours.