Effective Date: August 20, 2025

At Dream Craft Kits (Treasure Household Business), we are committed to delivering your order in a safe and timely manner. Please review our shipping policy below to understand how we process, ship, and manage orders.

🌍 Destinations

We proudly ship worldwide, with duty-free shipping available to select European countries.

🚚 Shipping Process

Processing Time

  • All orders are processed within 2–3 business days (excluding weekends and public holidays).
  • Orders may be shipped from our partner warehouses in the United States, European Union, or Asia (including China) depending on stock availability.

Estimated Delivery Times (Processing + Shipping)

  • United States: 7–10 business days
  • Canada: 7–10 business days
  • United Kingdom: 6–12 business days
  • Europe (general): 7–9 business days
  • Australia: 7–15 business days
  • New Zealand: 7–15 business days
  • International: 7–18 business days

⚠️ Important Customs Notice:
Delivery times may be extended due to customs inspections, local clearance policies, or peak shipping seasons. These delays are beyond our control.

💲 Delivery Fees

We proudly offer Free Worldwide Shipping on all orders.
No additional shipping costs will be charged at checkout.

Duty-Free European Shipping

Available in: Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, United Kingdom

📦 Order Management

Tracking

Once your order is shipped, you will receive a tracking number by email. You may also track your order via our website.

Changes & Cancellations

  • Please contact us immediately if you need to change or cancel your order.
  • Cancellations are accepted only before your order has been dispatched.
  • Once the package is handed to the carrier, we cannot cancel it.
  • To request a cancellation, email us at support@dreamcraftkits.com with your order number and reason for cancellation.

🌐 International Orders

Customs & Duties

  • Import duties, taxes, and fees may apply depending on your country’s regulations.
  • All customs charges are the buyer’s responsibility.
  • Packages may be subject to local customs inspections.
  • Please contact your local customs office for more details.

Unpaid Duties

  • If customs duties remain unpaid, packages may be held.
  • Packages held for more than 3 weeks will be returned to sender.
  • In such cases, return shipping and duties will be deducted from your refund.

⚠️ Important Notes

  • Address Accuracy: Please ensure your shipping address is entered correctly. We are not responsible for delivery errors caused by incorrect or incomplete addresses.
  • Customer Support: For any shipping-related questions, please contact us at: support@dreamcraftkits.com

✨ Thank you for choosing Dream Craft Kits. We’re excited to bring creativity and joy right to your doorstep!