Effective Date: August 20, 2025
Last Updated: August 20, 2025

Overview

Welcome to Dream Craft Kits. Throughout this site, “we”, “us”, and “our” refer to Dream Craft Kits, a brand operated by Treasure Household Business, based in Vietnam. By visiting our website or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”) and any additional policies referenced here, such as our Privacy Policy, Shipping Policy, and Refund & Returns Policy.

1 – Service Acceptance

By using our Site and Services, you confirm that you are at least the age of majority in your jurisdiction (18+) and have the legal authority to enter into binding agreements. Our products are designed for individuals aged 12 and older, but purchases must be made by adults.

2 – General Conditions

We reserve the right to refuse service to anyone for any reason at our discretion.
Communications transmitted through our Site (excluding payment details) may travel over unsecure networks; while we take security measures, we cannot guarantee absolute safety.

3 – Orders, Modifications & Cancellations

  • Customers may request to modify or cancel their order within 3 hours after purchase by contacting support@dreamcraftkits.com.
  • After this period, we cannot guarantee changes or cancellations, as orders may already be processed for shipping.
  • We also reserve the right to refuse, cancel, or modify any order at our discretion (e.g., fraudulent or policy-violating orders).

4 – Shipping & Delivery

  • We offer Free Worldwide Shipping on all orders.
  • Estimated delivery times:
    • US: 7–14 business days (up to 20 in peak demand)
    • International: 10–18 business days, depending on customs/destination
  • A tracking number will be sent to your email within 2–3 business days after purchase.
  • Customers are responsible for providing accurate shipping details. We are not liable for delays due to incorrect information, customs, or events outside our control.

5 – Returns & Refunds

  • You may request a return within 30 days of delivery.
  • Eligibility: items must be unused, in original packaging, with tags attached, and accompanied by proof of purchase.
  • Return shipping cost:
    • If you change your mind, you cover return shipping.
    • If the product is damaged, defective, or incorrect, we cover return shipping and provide a prepaid label.
  • Non-returnable items: sale items, gift cards, and shipping fees (except for defective/incorrect single-item orders).
  • Refunds are issued to the original payment method within 10 business days after inspection.
  • Exchanges are not supported. Instead, return your item and place a new order.

6 – Product Information

  • We strive for accurate descriptions, but colors, details, and packaging may vary slightly.
  • Products may be limited by quantity, region, or availability.

7 – Account & Billing Accuracy

You agree to provide complete and accurate order, billing, and payment details. Orders with incorrect information may be canceled or delayed.

We accept payments via PayPal, which also allows the use of major credit and debit cards (Visa, MasterCard, American Express, etc.).

8 – Third-Party Tools & Links

Our Site may integrate third-party tools and links (e.g., PayPal, shipping carriers). We do not control or endorse third-party services and are not liable for their practices.

9 – User Contributions

If you submit feedback, reviews, or content, you grant us a worldwide, royalty-free license to use, reproduce, and distribute it. You are responsible for ensuring your content does not infringe third-party rights.

10 – Data Protection

Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11 – Errors & Inaccuracies

We may correct errors, omissions, or inaccuracies (including pricing) and cancel affected orders, without liability.

12 – Prohibited Uses

You may not use the Site for unlawful purposes, intellectual property infringement, distribution of malware/spam, harassment, or abusive activity.

13 – Disclaimer & Limitation of Liability

Products and services are provided “as is” and “as available.” We disclaim all warranties (express or implied), including merchantability or fitness for a particular purpose. Liability is limited to the purchase amount paid.

14 – Indemnification

You agree to indemnify and hold harmless Dream Craft Kits, its owners, employees, and partners from claims arising from your breach of these Terms or misuse of the Site.

15 – Severability

If any provision of these Terms is found invalid, the remaining provisions will remain enforceable.

16 – Termination

We may suspend or terminate your access for violations of these Terms. Obligations accrued before termination remain in effect.

17 – Governing Law

These Terms are governed by the laws of Vietnam (where the business is registered). Any disputes will be subject to the jurisdiction of Vietnamese courts.

18 – Changes to Terms

We may update these Terms from time to time. The latest version will always be posted here, with an updated effective date. Continued use of the Site constitutes acceptance.

19 – Contact Information

For questions regarding these Terms, please contact us:

📧 Email: support@dreamcraftkits.com
📍 Address: Team 1, Dong Tam Village, Hop Thinh Commune, Bac Ninh Province, Vietnam